BRAND
What is Pure Origin?
Pure Origin is a line of skincare products formulated with natural ingredients sourced from their original habitats across the globe. We've journeyed from east to west to discover potent and abundant natural ingredients in their native environments. Each Pure Origin product is meticulously crafted to deliver brighter, spotless, and even-toned skin while protecting it from harsh chemicals.
What makes Pure Origin stand out?
At Pure Origin, we stand out by embracing the essence of global beauty. We uncover the world to source the best-kept beauty secrets, bringing you the most potent ingredients from their natural habitats. Our results-driven approach ensures that our products deliver visibly brighter, spotless, and glowing skin, reflecting our commitment to harnessing nature's power for exceptional skincare.
PRODUCT
Are Pure Origin products safe for application on the skin during pregnancy & breastfeeding?
All our products are dermatologically tested, making them absolutely safe to be used during pregnancy & breastfeeding.
What age group can use Pure Origin products?
All our products are dermatologically tested, making them safe for use by anyone over 15 years of age.
Are Pure Origin products vegan?
Yes. All our products are 100% PETA-certified Vegan and Cruelty-free.
Do Pure Origin products suit all skin types?
Yes. From Normal to Oily & Combination, Pure Origin suits all skin types. However, we recommend a patch test before using any product.
ORDER
How much is the shipping charge?
We provide Free Shipping on all orders above ₹399. For orders below ₹399, we levy a standard ₹40 shipping charge.
How long does it take to ship?
We dispatch your order the same day and deliver between 1-3 days in Metros. We deliver the rest of the pin codes in 2-7 business days after dispatch. Deliveries to remote locations may take longer.
Where is my order?
You can track your order here https://pureorigin.in/track-order by entering the tracking code sent to your registered Email/Mobile Number in the shipment confirmation email. Alternatively, you can email us at care@pureorigin.in with your registered email ID.
Is it safe to order online?
Absolutely! We provide 100% Payment Protection on Online Orders.
Will I be notified when my order is shipped?
Yes, we will send you an email and SMS with your order details, updating you at each and every step.
Can I order without creating an account?
Yes, you can. However, joining the Pure Origin clan and registering for an account allows you to receive exclusive offers, track your orders, and place repeat orders much more conveniently (without having to add addresses repeatedly).
What is your return policy?
We offer simple and easy returns. Please refer to this page here - https://pureorigin.in/return-policy
Do you ship across India?
Yes, we ship across India through our reliable courier partners.
I can’t check out or add products to my cart. Can you help me?
Please contact us through the 'Chat with Us' option. Alternatively, you can call us at +91 9311158326 from Monday to Saturday between 9 AM to 6 PM.
PAYMENT
What are the payment options available?
You can pay online via Credit Card, Debit Card, UPI, Net Banking, and Wallets like PhonePe, Freecharge, Mobikwik, etc. We also provide Cash On Delivery. However, we offer a 5% Flat Discount on all Prepaid Orders and recommend online payment for maximum benefit.
How will I know if my payment has gone through?
You will receive a confirmation SMS and Email from us when your payment has gone through, and your order is successful. If you haven't received an Email or SMS after your amount has been deducted, please reach out to care@pureorigin.in. You can call us at +91 9311158326 from Monday to Saturday between 9 AM to 6 PM.